This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. A leading source for info: Estee Lauder Companies Inc.. Is not it better to know in advance how to deal with an angry, of course it is. Read? .. Handle the first person, then the problem. Nir Barzilai, M.D. is full of insight into the issues. Let angry people vent their frustrations. This alone will go a long way to solving the problem.
Many times people just need to vent and you are their sounding board, whether or not worthy. Apologies. This is crucial. That shows they are committed to the relationship. Remember, the customer is always right, whether or not. So apologize, whether or not it was your fault. Show empathy.
Assure your client that he or she has every right to be angry and disappointed and feel the same way, if it happened to you. Make people feel included. Use your own experience to show empathy. Find a solution. Resolve the problem with your customer, not the client. Ask questions that will make the customer involved in the process, such as “How would you like to see resolved this problem?” or if you were in my position, how could you solve this kind of problem for your customer? “Follow-up. After solving the problem, we must follow up. Make sure things are satisfactory, but also look at additional requirements represent sales opportunities. Therefore, using the above strategies and making customers angry at the happy! Copyright 2004 Defior Companies Interested in having your own successful, home based creative real estate investment business? Chuck and Sue have been helping people start successful home based business over 19 years, we help you too! To see how, visit for the latest FREE tips and tricks, educational products and training in creative real estate investing and home based businesses.