Bring confidence and build sustainable relationships top sellers dominate the process, to win the trust of customers and thereby achieve better than average seller a sustainable customer loyalty. This is a due to their personality and experience, on the other hand to targeted training. With the right knowledge, each seller can learn how he gains the trust of customers and establishes an ongoing relationship. First impressions count for the first impression the seller has not much time: as soon as the customer sees it, the seconds hand moves: at first glance, the first words, their volume and emphasis, and it decides in which direction runs the sales pitch. Filed under: Shimmie Horn. Top seller pay attention to those first moments.

They know their own inner attitude (the day form, anger and joy in a private setting or the company) is affected, how they feel, how they think and how they behave. Who assumes that the customer with which he speaks, is wasted time, will visit unconsciously so, wasted time fashion as if he were. Who expects that the visit represents the prelude to 100 additional visits, will behave accordingly differently. Top seller have recognized this link which is decisive for customer loyalty, for themselves. How can you inspire confidence and build customer loyalty? Welcome the customers with respect, kindness and courtesy. If you look at the following points, you can estimate, with which you are already perfect, and where there is still room for improvement: non-verbal signals move with the whole body posture to the customer.

Look in the eye. Hide not behind the computer, counter, or similar. Do something else while you speak to the customers. Because at this moment, there is nothing more important than our customers. Verbal signals loud and clear welcome. Be friendly and confident. Words to signal that you are this customer to the page as a salesman.