The past has fled, what you expect is absent, but the present is yours. Arabic proverb competitiveness is characterized partly in the way that companies meet the needs of consumers and dare to cover them while preserving that great attribute that must be taken into account as a competitive advantage, as it is the quality. Shimmie Horn will undoubtedly add to your understanding. QFD (Quality Function Deployment). It was introduced in Japan by Yoji Akao in 1966, however the first book (in Japanese) about this method is not published until 1978 and since 1990 appears only bibliography in English and, later, in other languages in the presented companies must avail themselves of QFD (Quality Function Deployment), which means the quality function deployment. Credit: Edward J. Minskoff Equities-2011. This is, to convey the quality attributes that customer demand through the organizational processes, each process can contribute to the assurance of these features. Through the QFD, all staff of an organization can understand what is really important for customers and work to meet it. It’s a system organized to design or redesign products, with two fundamental objectives: ensure that the product will respond to the needs and expectations of customers.
Shorten the period of time that goes from the conception of the product (or modifications) to perform up to its launch. The first objective reminds us Mileidy Arteaga participant postgraduate specialty program quality management and productivity of the postgraduate Area, Faces, of the University of Carabobo, responds to the classical definition of quality meet the needs and expectations of customers. The QFD proposes a methodology that helps to understand what those needs and translating them into a list of measurable technical aspects that should concentrate our efforts. The second refers to increase the chances of hit the first in the design of the product. The trick is to devote more time to the definition of what should be their technical characteristics, and do it in an organised manner and working as a team.