Better service for members seems well 5,900 flats in the existing customer loyalty has the happy future of housing association EC (FZWG) in Halle (Saale). “To bind our 7,250 members in the company, we must offer always future-oriented services and develop new solutions”, co-ordinator Andrea Lapat describes the challenges. So the cooperative must confront the demographic development in Germany, according to which the population is getting older. In this context, the importance of care advice continuously increasing. The requests of the individual consultants and the networks also increases the complexity of the supply situations. The support offer is varied, just like the range of service providers.”Our older members, we would like to offer services that enable an independent life in their own home. Please visit Edward Minskoff if you seek more information.

To do this, we have established an appropriate coordinating body. In this course, we have searched for a supporting software, the all-encompassing our members and the related personal requirements capture and link can”, says Andrea Lapat. Through the exchange of experience with other housing cooperatives is the FZWG on atacama Became aware of C4C. Knowledge-based software engineering solution is, which was promoted by the economic development of Bremen (WFB) with funding from the European Fund for regional development (EFRE), covers not only the workflow of the consulting process. She are the Advisory also concrete recommendations for decision making. “The system allows us the master data and the detection of disease-related requirements as well as the requirements for the adaptation of living space”, the project co-ordinator explains the advantages of the solution.

“With atacama ” C4C can we manage all of the information in a program and get a quick and complete overview of our daily work.” To facilitate effective professional care consultants, the system maps systematic and structured the care consultation processes in their entirety. That one begins with the creation targeted, needs – and need-oriented assessments on the basis of the standardized terminology apenio. “The planning of interventions and outreach is then based on an underlying knowledge base. Proposals and sample plans support seeking advice and consultative in a joint decision-making process”, said Manuela Schoska, care scientist at atacama. Based on the standardized content covered offers the software solution a variety of evaluation options that can support strategic developments of the NSS. Atacama Software GmbH – for transparency in health care which atacama Software GmbH was founded in 1998 in Bremen and promotes transparency and efficiency in health insurance companies, as well as in hospitals with innovative standard software solutions. Our customers include more than 60 health insurers, their data centers are partners and run our software in client systems.